I got back my mobile phone that got screwed today after waiting for nearly an hour and a half in the waiting hall and two weeks in total. A bluetooth problem that had to be rectified at Hyderabad. Baa.. What a day!

The estimated time for delivery was “1 day” in the Job sheet. They informed that it would take more time as they had to send it to Hyderabad to meddle something and see if they could get it to work. Today, I went over, after nearly fifteen days, and waited half an hour to get the mobile. And surprise of surprises, the software hadn’t been updated and they just gave it to me just like that! Imagine! They did the same thing the previous time when an Ass by name Madhu was there. He came out and started shouting when I opposed without even trying to find out the reason. That time around, I wasnt sure about the latest software version. But this time around, I had a few friends of mine who had recently purchased the same handset and hence could compare the version with theirs and could find that mine was old, over a year old.

Then I had to wait for another 45 minutes to get the software updated and they apologised saying that they overlooked it since the handset came from Hyderabad.

Now here is the funny part. They had a notice of sorts stuck near the delivery counter that had the numbers and email addresses of The Regional, Zonal and National Managers for any grievances. I noticed it the first time I went there, but now it was missing. I requested that information, but the Girl at the counter said that type of information cannot be revealed!! Ha ha ha! I tried visiting the HCL Infinet site, but there is no way to connect with the managers, Maybe I am looking at the wrong site, who knows anyways!